I've been working on my scooter all day! I got so frustrated I decided I'd call the scooter store only to find out they're out of business! There was a number to call if you had problems but because I paid cash for my scooter, no insurance help,they said they couldn't help me! I said what can I do now? They said to call a local repair shop! I goggled power wheelchair scooter repair and I got the scooter store and another place that sells power wc's and scooters. I priced a new scooter similar to this and I can get one for $600. I have two lights on the charger,one for power and one that says charging.The only light shinning is the power light!