KJ was gonna make a home visit this morning but something came up and she can't make it over.The only thing I wanted her guidance with was getting new batteries for my scooter! I should be able to complete this task without any guidance of ant kind except 4 the person at the web site that opens a chat window with me! I've still gutta take the cover off to the battery pack to inspect the batteries! My experience so far with this battery pack is the screws don't want to back out! I've got to think positive though, this time they will and the whole task will go smoothly :)! I do have the YMCA 2 go to today 2 :)!