2.4.15 after 1pm

I'm very angry with "the ride"! It was getting to be 11.50am and I had an 1108am pick up time to be at the YMCA at noon! I called and canceled my trips to and from at about 11.50am! On the web site they have me down as a "no show"! I called them cause I didn't like that and was told if I cancel a trip less then one hour before your scheduled pick up time it is considered a no show! I think that is way wrong! Now we will see how they do with the rest of my trips for today! I've got a 3.15pm pick up time to go to the Cathay pacific in Quincy then a 6.45 return!